Have a question? We have the Answers

Just browse below to find the answers to many of the most common questions…

Airport FAQ

How will we meet the chauffeur at the airport?

After your clear customs look for your chauffeur, who will be holding a sign or name-board, the chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call us. The chauffeur’s mobile number will be on your booking confirmation. Please do not leave the terminal or go outside before you find us.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight is seriously delayed and I do not have new flight details?

Please just email or call us to let us know and then remain in touch with any updated details as and when they are received.

What happens if my flight details change?

Please call or email us and we will update your booking with the new details.

Do fares include parking and tolls?

Parking and tolls are included.

How long before my flight should I arrive at the terminal?

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. However, please always check this with your airline.

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold-ups at Customs etc., waiting time is free up to 4 hours.

Chauffeur and Driver FAQ

Will the chauffeur drive in excess of any speed limits?

Absolutely not! None of our chauffeurs will ever speed.

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non-disclosure agreements) with Geneva Car Services. What is said in the car stays in the car.

Will my chauffeur chat to the passenger(s)?

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions, then the chauffeur will happily respond.

Will my chauffeur use a mobile phone while driving?

Absolutely not! This is against the law.

Will my chauffeur open doors for the passengers?

Absolutely. Not only is this more courteous, it is also safer for the passengers too.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Will my chauffeur be smart and wear a suit and tie?

Absolutely! They always wear dark suits, shirt and tie.

General & Booking Questions

Can I order a car to take me to a restaurant and a separate order to take me back, so I am not paying for the driver in-between?

Yes, this can be arranged.

Can I be notified when my car arrives?

Yes, your chauffeur can either call you or SMS you on arrival or wait with a name-board in the car or ring a doorbell. Please specify your requirements upon booking.

How far in advance do I need to book?

We have taken bookings an hour before the journey; however, we do suggest that you make your booking as soon as you have made your travel plans to avoid any delays during busier periods.

Can I set up an account/pay by invoice?

Yes, we are able to set up a business account for you. You may be invoiced per trip, or per month, please contact the office for more details.

Do young children count as passengers?

Yes, we do count children as passengers.

I’m bringing a baby; do you provide baby/child seats?

Yes, we have baby and child seats available, please request these at the time of booking. You will have to fit these yourselves according to the law. And of course, these will be at no extra charge.

Pricing and Tariff FAQ

Will my vehicle be clean?

All vehicles are washed daily and are regularly valeted, so we can assure your comfort.

Will my vehicle be safe?

Safety is always our top priority. All of our vehicles are serviced regularly as specified by the manufacturer’s requirements. It is also the chauffeur’s responsibility to check the oil, coolants and tyre pressures daily.

Will the vehicle have umbrellas available?

Absolutely.

Do you offer a discount if I book regularly or have numerous cars that I require?

Yes, we do provide discounts. Please speak to our team about this.

Vehicle FAQ

Can I charge my phone in the vehicle?

Car-chargers for iPhones, Samsung’s and some other mobile phones are available in your car.

Will bottled water be available in the vehicle?

Absolutely. We provide this free of charge to all of our clients.

How old are your vehicles?

Our cars are usually less than three years old.

I hate to smell smoke in a car, is the car non-smoking?

Yes, we ask that our clients refrain from smoking in all of our vehicles. However, we will cheerfully stop for breaks as requested.

Do your cars have on-board entertainment?

All cars have a radio and CD player, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles also have DVD players and Wifi. If this is one of your requirements, please specify when booking the car.

Protection Services FAQ

What kind of bodyguard service do you provide?

Our bodyguards are Ex Military Close Protection Officers. Each individual bodyguard has a unique set of skills, which may include; Executive protection, VIP protection, Celebrity protection, Maritime security and much more! We match these skill sets to your requirements, and build our entire operation around your objectives.

Why should I choose your company and not just hire a bodyguard direct?

If your main concern is budget, you may wish to do just that, however please be aware! Anyone can pose to be a bodyguard including criminals and those with mental illness. If you are searching for a service which guarantees you legitimate, ex military, close protection licensed bodyguards, who will keep you and your personal information secure then look no further.

The reason I need a bodyguard is sensitive, will my information be shared or stored?

Certainly not! each and every service is handled confidentially and with non disclosure of information agreements in place. Our bodyguards have not only undergone strict vetting procedures, they have proven themselves to be reliable time and time again.

What do I need to do now?

Simply provide us with as much information as possible, then either let us do the rest, or work with us to tailor your bodyguard service exactly to your specification.

How many hours do the bodyguards work per day ?

We provide our services 24/7. But a bodyguard is only human too so we normally (there are exceptional situations of course) have a maximum of 12 hours per day so they are able to stay sharp and focussed for your protection. Being focussed constantly is very demanding and a tired bodyguard is not of any use to you. We have a minimum of 3 days.

Do you work with partners ?

Yes, we work with a selected group of partners. But we never cut corners or make compromises in quality. Our partners have the same level of quality and competence as we do. We demand the highest standards from ourselves and our partners.